Moorhaven Nursing Home

What families say

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement60
• Food quality60
• Healthcare68
• Management & leadership74
• Resident happiness68

What inspectors found

Inspected 2020-02-26

• Is this home safe?

  Good
  The Safe domain was rated Good at the January 2020 inspection. This rating suggests inspectors were satisfied that the home was protecting people from avoidable harm, managing medicines appropriately, and maintaining adequate staffing at the time of the visit. No specific observations, incidents, or staffing ratios are described in the published text. The home had previously been rated Requires Improvement, so a move to Good in Safety is meaningful, though the basis for the improvement is not detailed in the public report.
  Verified by inspector

• Is the care effective?

  Good
  The Effective domain was rated Good at the January 2020 inspection. This domain covers whether staff have the right knowledge and training, whether care plans are kept up to date, whether people's nutritional needs are met, and whether the home works well with GPs and other health professionals. No specific examples of care plan quality, GP access arrangements, dementia training content, or food provision are described in the published report. The home's registered dementia specialism means inspectors would have looked for evidence of dementia-specific practice, but no detail of what they found is recorded.
  Verified by inspector

• Is this home caring?

  Good
  The Caring domain was rated Good at the January 2020 inspection. Inspectors assess this domain by observing staff interactions, looking for evidence that people are treated with dignity and respect, and checking that people's independence is supported. No specific observations, staff behaviours, or resident or family quotes are recorded in the published text. A Good Caring rating means inspectors were satisfied on the day, but the absence of detail makes it impossible to describe what they actually saw.
  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good
  The Responsive domain was rated Good at the January 2020 inspection. This domain covers whether care is tailored to individuals, whether activities are meaningful and varied, and whether the home responds appropriately to complaints. The home is registered as a dementia specialist, so inspectors would have looked for evidence of person-centred approaches. No specific activities, individual care examples, or complaint handling details are described in the published text.
  Verified by inspector

• Is the home well-led?

  Good
  The Well-led domain was rated Good at the January 2020 inspection, improving from Requires Improvement at the previous inspection. The home is registered to a named manager, Mrs Michelle Georgine Shaw, and has a nominated individual, Mrs Sarah Wooliscroft. A Well-led rating of Good suggests inspectors found evidence of effective governance, a positive culture, and staff who felt supported. No specific observations, staff quotes, or governance examples are described in the published text. The improvement from Requires Improvement in this domain is particularly significant, as leadership quality is one of the strongest predictors of sustained care quality.
  Verified by inspector

Source: CQC inspection report →

Section 03

What the evidence base says

The team at Moorhaven specialises in caring for older adults and people living with dementia. They provide residential care for people aged 65 and over. Moorhaven offers specialist dementia care as part of their services. The home provides support for people at different stages of their dementia journey. All areas worth probing directly during a visit.